Join the Caringo Team

Lead Technical Support Engineer

Caringo is building-out a level 3 support team to ensure customer success with our advanced storage products. We are seeking a lead technical support engineer with a broad and deep background including demonstrable, hands-on technical skills -- specifically Linux administration and network protocols (HTTP, SNMP, NFS, etc.).

Must have a passion for chasing mysterious and subtle problems to closure. Must be a self-starter, detail-oriented, have strong written and verbal communication skills as well as excellent client-facing skills. Must be able to immediately contribute to support existing customers, develop a deep knowledge of the product line, and be a key part of a small but exceptional team of skilled level 3 support engineers. Must be able to work independently from home; Austin area candidates preferred.

Object-oriented programming experience is a strong plus. Experience with complex technical support environments, the storage industry, and fast-moving startup environments will be useful. This position reports to the Vice President of Product Operations.